Will Stone Gas, Plumbing & Heating

Will and his team (office) were punctual, efficient, fair and we would highly recommend them. Our initial contact with Will was to obtain a quote for a new boiler and radiators. He asked to look at the existing system and suggested that this needed to be flushed before quoting for new system. Alex arrived on time with a smile and worked all day!! We were so delighted, as he was successful in getting our existing system working with radiators that have never been so hot . We were very thankful to them as they saved as a lot of money and inconvenience. They continue to communicate with excellent after care service. They are a model company.

As a small hotel in the New Forest, we rely on urgent responses from local tradespeople when there are problems in our guest rooms - or anywhere in the hotel which could impact on our business. We have had to call on Will Stone several times before, but this summer, since we reopened after lockdown, we called in Will Stone twice and have been very impressed with their excellent customer service and response time on both occasions. Their invoice is also good value for money, for which we are very grateful at this difficult time! Highly recommended.

Boiler break down over a weekend to start with so no heating or hot water. Our answerphone message was returned very quickly and Will had us up and running with replacement parts all in good time. Further replacement parts had to be ordered. Returned as planned 48 hours later, fitted parts and requested our feedback to ensure all working well. Even after two updates on good working order from us, Will still asked to be kept further updated. Excellent service and attention by this company, including telephone updates from Dawn in the office to tell me Will was being delayed at his preceding job but still with an ETA for us to work to. What more could you ask for. Good communication is rare these days it seems but not with Will Stones company who I highly recommend. Altogether a very efficient team and I will most certainly use them again.

We had several quotes for the work and Will's company was the best. The work was carried out by Alex who was who was clean and tidy and kept going by the odd cup of tea and biscuit . The work was carried on time and on budget . What more can you ask for.

I enquired about a boiler service, out of office hours & got a very speedy answer. Called & got booked in at a time convenient to me & my young family. Lee arrived on time & was friendly, informative & respectful of my home. Andy (electrician) had to be called in to check over a fault that conveniently started the day before the service, he came late one evening on his way home & located the problem. Another lovely guy came, speedily fixing the valve. After a couple of days it all starting playing up leaving us with No boiler at all. Again sent a message out of hours & was booked in first thing! Thank you so so very much, wonderful team :-)

When we found a leak in our new house under the concrete Will and team gave a detailed quote and even though the time ran over which it took them they stuck to what they said and kept me informed with progress every day. They are people of their word and are extremely helpful, even trying to solutionise other problems which have come up since such as other pipes beginning to leak in the house. I would 100% recommend them to anyone else with plumbing needs!

Will Stone has carried out a number of plumbing jobs at our house over the last couple of years including replacing radiators, installing a new water pump, boiler servicing and repair. On every occasion, Will (or a member of his team) has done a superb job and been excellent value for money. They are incredibly reliable, always turn up on time and leave the house in a tidier state than they found it in! During the cold weather last winter, they also went above and beyond to ensure our heating was quickly restored to working order following a boiler break down. I could not recommend the team more highly and never hesitate to pass on their details to friends and family.