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Endorsed by Which? Trusted Traders

Poolman Leisure Group Ltd

Profile thumb new logo jan 2019 google
4.4

7 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday - Closed

About

This business has not added a description yet.

What we do

  • Builders

  • Swimming Pools & Hot Tubs

    • Hot Tub Installation
    • Swimming Pool service & Maintenance
    • Swimming Pool installation
    • Swimming Pool cleaning
  • More Services

    • hydrotherapy pools
    • endless pools
    • swimming pool refurbishments

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.4
7 reviews
Customer Service
4.4
Quality
4.3
Value
4.4
Sort by
Do not use this company!
Customer Service
Quality
Value
Where do I start? After meeting the MD of Poolman I was assured that the installation of my new liner pool would be stress-free, no issues as this was their "standard" installation and I would enjoy the experience. After nearly a year, the installation is still not complete. To make matters even worse, the products and services that they have provided have since failed and the entire wall on one side has broken away leaving the pool unusable and unsafe. The stance the MD has taken is that they are NOT responsible yet it is clear via CCTV footage that their products have failed and now they expect me, the client to pay for the entire liner to be replaced and more. The list of emails, telephone calls and problems are endless which are all documented and making my review based on facts! What was supposed to be an enjoyable experience has actually been the worst 9 months of my life dealing with Poolman. My young family are now left with a broken pool to look at instead of having lots of fun which has cost over £50,000. Is this fair, no. Is this right, No, yet the MD of the company has refused to answer my emails, and correct the mess that they have caused. To add, we have had 4 different heaters due to faults, water temp not reaching levels that was promised and issues with an automatic cover that costs £17,000 alone. Although the team at Poolman are fantastic, the MD runs his business as a sales-only model and customer service is non-existent. Stay away is my advice!
Customer in Essex Posted on 24/04/2021 , work completed 10/09/2020
Old pool renewed
Customer Service
Quality
Value
My old pool needed a complete renewal. All of the equipment and plumbing needed replacing with modern and energy-saving technology. The work was completed, to my satisfaction and within budget. I was impressed with their site and office in terms of equipment for sale and three types of pool on working display. During installation, I was kept well informed bearing in mind we were in the middle of Covid19. Having run a pool for 37 years I didn't need much aftercare. The pool, runs well and I have over 75% energy savings with the new technology.
Peter in Essex Posted on 18/04/2021 , work completed 10/04/2020
Endless Pool Installation
Customer Service
Quality
Value
As part of our business expansion, we looked at a number of companies that supply and instal endless swimming pools. I was speaking to 3 companies and ended up going with Poolman. I was extremely impressed with James who I dealt with throughout the sales and installation process. Always on time and kept me informed throughout. Stuart their installer is a great guy and really did a great job in our pool. Highly recommend Poolman.
Customer in Suffolk Posted on 01/12/2020 , work completed 01/12/2020
Endorsement reference
Customer Service
Quality
Value
we contacted this trader for a endless pool. the trader, after seen the space available recommended us to consider a conventional pool and we did with amazing results. we are grateful for a fantastic job carried out by a great team.
Michelle, Endorsement reference Posted on 05/11/2020 , work completed 01/07/2018
Endorsement Reference: Recommended
Customer Service
Quality
Value
Solid and reliable service for planning and installing an Endless Pool. I have already recommended Poolman to others.
James T, Endorsement Reference Posted on 30/10/2020 , work completed 15/08/2019
Endorsement Reference: Great service
Customer Service
Quality
Value
We had a swimming pool installed. The work was very good and I have recommended them to lots of people. Very good service. Great people that work for the company. Really good
Sharon King, Endorsement Reference Posted on 30/10/2020 , work completed 06/01/2020
Endorsement Reference
Customer Service
Quality
Value
From start to finish through out a whole process of the pool. over the moon with the work and the team. A few difficulties but all resolved and James is fantastic. I would highly recommended and have used my pool as an example.
Which? Trusted Traders Consumer Posted on 30/10/2020 , work completed 06/08/2019