Mercer Plumbing Services Ltd

We have used Mercer's on a number of occasions and found that they provide quick, efficient and excellent service. During Covid both Steven and Barry observed all safety rules while still maintaining a friendly, approachable service. Cannot recommend them too highly

Despite repeated requests to return and investigate ongoing problems arising immediately after install Mercer has offered no help. Eventually we had a Worcester engineer out who replaced the heat exchanger and pointed out the other failings made by Mercer in the installation which resulted in us getting a do not use notification from Worcester who told us we would not be covered by their warranty until remedial works done to Mercer's installation were complete because of safety concerns. We are now looking for someone to undertake these works. The experience with Mercer has been absolutely awful.

Needed a boiler replacement and sought 3 quotes (with accompanying visits to see the job), identifying candidates via Which and local TT schemes, and compared those quotes with the online providers. The price these guys offered was fair and reasonable, the associated advice was excellent and I appointed them to do the job. They arrived promptly on the agreed date (about 2 weeks after appointment - the previous boiler still worked, so no real urgency), worked hard, got the job done smoothly, were pleasant and polite throughout, cleaned up after themselves and took time to go through the features of the new boiler in detail. This was a completely painless and extremely pleasing job. I will not go anywhere else in future for annual services or repairs (albeit now have a 12 year guarantee) and am delighted to highly recommend to others needing similar work done.

We first got in touch the previous week after being recommended by another tradesman. Because we are both in our eighties we were considered to be a priority. This was a great relief to us as we had no hot water or heating. The owner of the firm came that same day and tried to repair our old boiler but it was needing parts which were not available. The decision was made to get a new boiler which was installed at the first opportunity by what I would call the A-team! The team were great workers and it was a pleasure to have them in our home. Nothing was any trouble to them. Pipes had to be moved to allow the new boiler to fit in our cupboard. Everything is working well now and we are very appreciative of the service we received.

A continuous level of high quality of work throughout the job. The initial estimate was the fixed price with no extra hidden costs. Professional guys who knew exactly how to do the job and continuously explained each part of the job. Dealt with all problems they met with no extra cost. Gave good advice with regards to cost-saving and would be highly recommended.

Barry and Stephen did an excellent job installing our new boiler. Work was completed on time and on budget. They were both very professional, friendly and helpful, and clearly explained the job and gave advice on after care. They were respectful of our property, for example laying down sheets to walk on, which was much appreciated. Great to know they are available locally for any questions and future work.

We are delighted with the work Stephen and Barry have done for us. We had struggled through with heating issues all last year and paid a lot of money with no real fix. Stephen came out and quickly diagnosed the issue and gave honest advice on the most cost effective route forward. A boiler install was completed professionally and efficiently by Barry and Stephen- who were also just lovely people to have in our home. Stephen even helped tame a toddler tantrum! We are warm for the first time in over a year and would recommend this highly professional, competent and efficient company to anyone struggling with heating issues.

In these difficult times, it was important to us to find a trusted and reliable local company, Mercer’s delivered! From initial enquiry Stephen was friendly, knowledgeable and really helpful assisting with the boiler replacement in my Dad’s property. As an emergency, he did everything possible to deliver an early installation date and he and Barry completed an excellent, tidy job at a competitive price. In an age of faceless call centres, Stephen was reassuringly hands on, professional and endlessly patient, taking time to explain controls and followed up post installation to ensure everything was ok. Would highly recommend this local company.

Had them fit a new combi boiler system and remove the old tanks. They were outstanding, took the time to explain what would happen. Arrived on time, polite and took care while in the flat. Had the whole job done in one day. Will use them for all future jobs we might need. Real pleasure to do business with.

Just had a new Bosh Boiler installed. Very happy with the speed and workmanship of Stephen and his colleague. They were professional but had a friendly manner. Most importantly they took the time to explain all the controls and left my home neat and tidy. I felt the price of my boiler was very competitive and the work was completed on time in less than a day. I would have no hesitation in recommending their services to others.